IGC Members agree to comply with the applicable sections of the following Code of Conduct as determined by the nature of their business.
Compliance: IGC Members will abide by the applicable laws, regulations and judicial determinations of the jurisdiction from which they conduct business and shall obtain the appropriate license in that jurisdiction in order to lawfully conduct their business. An IGC Member issued a license to conduct interactive gambling from a sovereign jurisdiction shall provide evidence of that license. Non-compliance with the terms and conditions of the license as identified by the licensing authority, or the absence of such a license, could be cause for the Board to decide there has been a breach of this Code. The terms and conditions of the license take precedence over the Code of Conduct.
IGC Members are to comply with Codes approved by the Board and as advised to Members. From time to time the Board may also approve advisory codes for use by IGC Members.
Integrity and Accountability: To enhance customer confidence in gaming integrity, IGC Members agree to make every reasonable effort to ensure their systems, algorithms and practices perform in the manner intended and as portrayed to the customer. This would include satisfying regulatory requirements of the jurisdiction where the Member is licensed to operate, in order to permit access for inspection and review by an appropriately authorized person under the terms of that license. Any such access will take into account the need to protect confidential information. To ensure fairness of a game, the game performance should be analyzed by an independent, qualified person on a regular basis.
Consumer Privacy and Data Protection: IGC Members will design and operate their systems to afford customers privacy and confidentiality. Data protection is to be provided in accordance with generally accepted methods for protecting proprietary information. Where the information is not proprietary IGC Members will, upon request, make their confidentiality practices and procedures available to their customers. IGC Members will institute controls to detect and eliminate fraud and to protect data and their system(s) from internal and external breaches.
Truth in Advertising:: IGC Members shall be truthful in all promotions and publish only accurate information about their business. IGC Members agree to make available the applicable rules, registration procedures and payout percentages for products that they offer. It is recommended that Members adopt the IGC’s Advertising Code of Practice.
Audit Trails: In order to provide clear audit trails and accountability, IGC Members will retain detailed transaction records in accordance with Generally Accepted Accounting Practices which will be archived, accessible and auditable by any duly authorized person under the terms of their license or as otherwise agreed by the Member.
Dispute Resolution: IGC Members shall submit to the jurisdiction of the licensing authority for the resolution of disputes or to an independent dispute resolution service. In the absence of a dispute resolution process provided by the licensing authority and failing the disputing parties agreeing on another body for resolution, both parties may agree to submit to binding arbitration of the dispute before the IGC under such rules as the IGC shall then have in effect.
Limiting Access by Minors: IGC Members must institute controls aimed at preventing minors from accessing their gaming systems and shall not employ a minor in the operation of their business. The controls will require customers to affirm that they are of lawful age in their jurisdiction. Members shall institute reasonable measures to corroborate this information, including but not restricted to the use of age and identity verification services.
Controlling Compulsive / Problem Gambling: IGC Members will promote responsible gambling measures and, where applicable, implement procedures aimed at identifying and curtailing compulsive / problem gambling. The procedures instituted should be consistent with the IGC’s Responsible Gambling Guidelines, including, but not limited to, providing referral and direct access to help and counseling organizations.
Banking and Transaction Processing. IGC Members will conduct their banking and financial affairs in accordance with generally accepted standards of internationally recognized banking institutions. Members will follow and adhere to all applicable jurisdictional laws pertaining to transaction reporting and will implement anti-money laundering procedures.
Prize Payouts: IGC Members will ensure that there are adequate finances available to pay all current obligations and that working capital is adequate to finance ongoing operations. IGC Members will pay winnings and account balances promptly on demand other than for situations where there is suspected fraud or where winnings or account balances are in dispute.
Corporate Citizenship: IGC Members must display good character, honesty and integrity to operate in the gaming industry, will act ethically and responsibly at all times and shall not, directly or indirectly, take any action or conduct any activity that is contrary to the best interests of the public or the industry, or which is unlawfully harmful to their fellow members. IGC Members undertake not to become involved in any activity that is, or which the Member reasonably suspects to be, unlawful. IGC Members shall endeavor to support public service initiatives in harmony with the jurisdictions from which they conduct their business, to design and implement their services in order that they preserve and protect environmental resources, avoid depiction of violence, do not target minors and are user friendly and generally accessible to the handicapped.
Member Information: IGC Members agree to the IGC performing checks on the Member’s compliance with the aforementioned criteria, at the direction of the IGC Board of Directors.
For further information please do not hesitate to contact the Executive Director at
